Requirements:
Higher Diploma or above in Computer Science/ Information Technology or related discipline;
Minimum 3 years of information technology/ IT support experience;
Good knowledge in Microsoft Windows, macOS, Microsoft Office, Cloud Services and Smart System;
Strong analytical and problem-solving skills;
Self-motivated with good interpersonal and communication skills;
Good team player.
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Technical Support Officers are responsible for the set-up, implementation and maintenance of IT infrastructure components, and for the operational and technical support for investigations.
The incumbent will be called upon to find solutions and deploy the necessary equipment and circuits to provide customer support (computers, fiber, servers, software, etc) with the end goal of advancing investigations.
Candidates will provide high-quality, timely and professional services and technical support in a highly dynamic and changing environment, including:
Evaluate the performance of existing systems. Plan and direct upgrades and improvements. Troubleshoot and resolve issues.
Analyse and synthesize to identify problem patterns, perform research and make recommendations to improve the reliability and maintainability of systems.
Liaise with peers and clients to resolve escalated technical issues.
Participate as a technical advisor/consultant on divisional projects and strategic planning.
Provide training to colleagues.
Maintain technical knowledge and stay current on work related emerging technologies and best practices.
Recommend improvements to procedures and guidelines related to systems and support services.
Education
Undergraduate relevant degree, Technologist diploma, or
College diploma/Quebec Cegep diploma of college studies and two (2) years of related experience*
Field of studies:
Computer Science
Electrical
Electronics
Network Security
Telecommunications or Engineering
The educational program must be from an accredited learning institution recognized in Canada. If you completed a program outside of Canada you will be required to obtain proof of a Canadian equivalency at your expense from an accredited learning institution recognized in Canada. Note: Any higher level of related education could be recognized as experience.
Experience
Related experience is defined as 2 years of recent experience** in at least two (2) of the following disciplines:
Networks
Computer hardware and hardware tools (Windows, computer support, maintenance of equipment and peripherals)
Internet protocols
Telecommunication technologies (telephone and distribution switches, wired telephony, cellular and VoIP, cellular waves - GSM and LTE, Wi-Fi, etc.).
Analysis and troubleshooting